We understand that sometimes life happens, and you may need to cancel or return your order. Here at Flowerista, we want to make the process as simple and convenient as possible for you.
We’re happy to process a cancellation and refund as long as your order has not entered the preparation process. You can verify whether your order has been prepped by contacting our Customer Happiness Team at Yourflorista@flowerista.ae. If the status of your order is Being Prepped, Picked Up By Carrier, or Delivered, we cannot cancel your order. This is due to the volume of orders we process and the costs associated with cancelling an order. Once an order has entered the prep process, the order is final and cannot be cancelled.
If for any reason you are unsatisfied with your purchase, please contact us through our email – Yourflorista@flowerista.ae within 24 hours of delivery. We may ask for a photo of the flowers to help us improve our service. Depending on the situation, we may offer a full or partial refund, replacement, or store credit. Our goal is to ensure that you are satisfied with your purchase and that we have exceeded your expectations.
Please note that some flowers may have unique characteristics and may vary from the images on our website. We will always do our best to ensure that your arrangement is as close as possible to the image, but we cannot guarantee exact replicas.
If you have any questions or concerns about our return or cancellation policies, please contact our Customer Happiness Team at Yourflorista@flowerista.ae. We’re always here to help!